Shipping policy

Last updated: October 3, 2026

Thank you for visiting and shopping at The Tiny Topaz. The following terms and conditions constitute our Delivery Policy.


1. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and bank holidays).
  • You will receive a dispatch confirmation email containing your tracking number once your order has been sent out for delivery.
  • If we experience a high volume of orders or carrier delays, deliveries may be slightly delayed. We will notify you via email if there is a significant delay in your order's dispatch.

 

2. Delivery Rates & Timeframes

We offer standard delivery across the United Kingdom. Delivery charges and threshold options are applied automatically at checkout.

Delivery Option

Estimated Delivery Time

Cost

Standard Delivery

3–5 days

£4.99 (Free on orders over £55.00)

Delivery dates are estimates provided by standard carriers and are not guaranteed.

 

3. Delivery Destinations

  • UK Only: We deliver exclusively to addresses within the United Kingdom.
  • We do not currently offer international delivery options.

 

4. Order Tracking

Once your order has been dispatched, you will receive an automated email with a tracking link. Please allow 24–48 hours for the tracking information to update with the courier.


5. Incorrect Delivery Addresses & Undeliverable Packages

  • Customers are responsible for providing an accurate and complete delivery address at checkout. 
  • The Tiny Topaz is not liable for packages sent to incorrect addresses entered by the buyer.
  • If a package is returned to us as undeliverable, we will contact you to arrange redelivery. Redelivery fees may apply.

 

6. Damaged, Lost, or Stolen Packages

  • If your order arrives damaged, please save all packaging materials and damaged goods, take photos, and contact us within 48 hours of delivery at support@thetinytopaz.co.uk.
  • If tracking indicates your package was delivered but you have not received it, please check with household members or neighbours before contacting us. We will assist you in opening a claim with the courier.

 

7. Contact Us

If you have any questions about our delivery procedures or your order status, please reach out:

  • Email: support@thetinytopaz.co.uk
  • Customer Support Hours: [Monday – Saturday, 9:00 AM – 5:00 PM GMT]